FAQ

"How much will the delivery cost?"

There will be added a flat fee (currently of Euro 12,00) for costs for delivery to countries outside Denmark.
Delivery inside Denmark is currently free of flat fee charges.

"I have received my order, but I would like to change it or ask for a refund?"

Simple, just send the parcel back to us within 14 days of the delivery date together with the receipt. Send it by registered post as we may not be responsible for any lost or unreturned items. You can ask for a full refund, exchange, or credit note valid for one year. For an exchange, delivery is free. For a refund, please provide your credit card details. For countries outside the European Union, remember to indicate to the customs that this a “return for non conformity”.

"How do I Pay?"

You can pay online with your credit or debit card: MasterCard, Maestro, Visa, Visa Electron, JCB, American Express and Visa/Dankort.

"Will my credit card payment be secure?"

Any transaction is completely confidential and carried out in a secured environment. We use one of the most reliable secure payment systems available on the Internet: The SSL (Secure Socket Layer) protocol via our partner Quickpay that have been PCI certified. All of your credit card details are protected and encrypted before they are sent for processing and are never kept on our website. Your credit card is debited at the time of the secured transaction in the currency of the order.

"How do I know my order has been accepted?"

Once you have placed your order, a confirmation will appear with your order number. You will also receive a confirmation of your order by e-mail.

"Where does MUCCIA.COM delivers to?"

Muccia.com delivers to Denmark, all countries within EU, Norway, Switzerland, the United States, Canada and a lot of other countries listed in our country list. Please see country list for further details. We cannot, however, accept an order where a P.O. box address is given as delivery address.

"Delivery outside the European Union:"

Prices and transport costs will automatically be calculated free of any Danish VAT. However, customs duties or other local taxes may be due in country of import. These duties or taxes are not Muccia ApS responsibility. The customer should therefore declare the goods and pay the VAT (or goods taxes) and duties applicable in country of receipt.

"How long will the delivery take?"

Delivery takes usually 6 business days to European countries. For all other destinations, delivery is 8 business days. However, depending on customs clearance and product availability some merchandise may take up till 3 weeks before released from customs in country of receipt.


Muccia Shop Information:

www.muccia.com
CVR.: 30908317
Telephone number: +45 28552353
Address: Muccia ApS, Bernstorffsvej 123 - DK 2900 Hellerup - Denmark
E-mail: info@muccia.com